Operations Rules - Delivering Customer Value through Flexible Operations by David Simchi Levi

Table of Contents


1. The Value of Operations

I. Operations Strategy

2. From Customer Value to Operations Strategy
3. Matching Products, Markets, and Strategies
4. Procurement and Supply Contracts as Competitive Weapons
5. Risk-Mitigation Strategies
6. Rethinking the Role of Information Technology

II. Flexibility: The Key Enabler

7. System Flexibility
8. Process Flexibility
9. Product Design Flexibility

III. Emerging Trends

10. The Effects of Oil-Price Volatility
11. Doing Well by Doing Good

12. Barriers to Success

Appendix A: The Bullwhip Effect
Appendix B: Rules